Thank you for expressing an interest in being a host. Below you will see the benefits and requirements for hosting the Guest First Program. If you are interested, please let us know.
Once your request is sent the Guests First team will reach out with the next steps.
New to Guests First?
- It is a free customer service training program for you, your team, and fellow hospitality partners offered through the Lee County Visitor and Convention Bureau (VCB)
- Upon completion of all courses, eligible participants can become Certified Guest Service Professionals (CGSP), an internationally recognized designation through the American Hotel & Lodging Educational Institute (AHLEI)
- For more information, click here: Guests First Program Overview
Benefits of Hosting a Guests First Session:
- 5 seats are reserved for your employees
- Your place of business will be showcased to session participants
- Networking and partnership opportunities
- VCB social media and marketing provided exposure
Requirements of a Host Location: - Full day (8am – 5pm) of meeting space (2 sessions per day, 2.5 hours each)
- U-shaped seating for up to 30 people (Guests First Team will verify number of participants prior)
- A/V set-up for a PowerPoint presentation to include: screen, projector, and sound
- Wi-Fi access
- Light snacks/refreshments for both morning and afternoon sessions
Questions?
For general inquires, email us at
GuestsFirst@leegov.com or call us at 239-338-3500.
The VCB is pleased to continue to offer our award winning Guests First program to our partners. Without your kind participation, we would not be able to offer this free customer service training to the employees that are serving the visitors in our destination on a daily basis.
Dr. Nicole King-Smith, CHT, CGSP
Hospitality & Tourism Training Manager
nking@leegov.com Crystal Wanke, CGSP
Hospitality Customer Service Training Specialist
cwanke@leegov.com